FAQ’s for Food Assistance Organizations and Partner Agencies
What steps do I need to take to to enroll in your food rescue network and start receiving donated food?
The key first step is to contact our Partner Agency Coordinator so that we can understand your organization’s mission, types of services provided, frequency of services and number of people served. Use this online form to tell us about your agency and services. A response is usually sent with 1-3 days.
- What criteria is used to determine an organization’s eligibility?
There are a number of factors used to determine whether a food assistance organization is a fit for our food rescue program (e.g. location, hours of operation, types of food requested, cold storage capacity). These factors will be covered when we analyze your request for donated food.
- Does my organization have to be registered as a 501(c)(3) non-profit to receive food?
Yes, your organization must be a registered 501(c)(3) non-profit to receive donated food.
- What types of food are available?
We focus on rescuing fresh, perishable foods (e.g. produce, dairy, deli, proteins, bakery & frozen prepared), but occasionally have non-perishable food items available.
Are there any supplies I need on hand at my organization’s facility? You will need to have adequate cold storage to safely store non-perishable food until it’s distributed. We also ask that you have a commercial grade scale so that our Volunteer drivers can weigh the donated food being delivered.
- Does my organization have to be a partner of the Atlanta Community Food Bank?
No. We do not require that your organization be a partner of the ACFB,. However, ACFB partners are eligible to receive donated food from a larger number of Food Donors in our network.
- Can my organization’s staff or volunteers pick donated food?
Yes. We currently have many Partner Agencies that retrieve donated food themselves. Delivery options will be discussed when we consider your request for donated food.
- Are there any training requirements for my organization’s staff or volunteers?
If your organization plans to pick food up themselves, training will be provided to the person your designate as your organization’s primary contact. We will also provide a Volunteer Training Handbook developed for Partner Agencies.
- Who can I contact if I have additional questions?
Please contact our Partner Agency Coordinator (email@example.com) if you have any additional questions. Or, read about SafeHouse Outreach, one of our Partner Agencies.